General Ledger Operations Manager
  • Krakow
  • Manager

Wioletta Augustyn

Hi, I’m Wioletta Augustyn and I’m the person to talk to if you’re interested in this job.

Phone:+48 791 592 727
Email:wiolettaaugustyn@cfw.pl
Connect on:

Main responsibilities
  • Be responsible for managing a team of 80+ General Accountants servicing global entities.
  • Hire, mentor, manage performance and develop the team.
  • Become main point of contact for the Customer in all aspects of service delivery.
  • Be responsible for ensuring contractual SLAs and KPIs are met.
  • Act as an escalation point for the Customer.
  • Drive automation and transformation for the Customer tools and implement process improvements.
  • Have P&L ownership and be responsible for forecasting to measure cost efficiency.
  • Build and maintain professional relationships with key customer contacts and work on continuous client satisfaction improvement.
Person Specifications
  • Proven experience in managing 50+ FTEs team within BPO/SSC environment.
  • Excellent leadership and influencing skills.
  • Strong process experience in accounting processes, General Ledger preferred.
  • IFRS and US GAAP experience would be an advantage.  
  • Data driven mind-set and business acumen.
  • Process migrations & change management experience.
  • Outstanding communication and presenting skills.
  • Fluency in English.
  • Experience in developing of performance & compliance metrics.
  • University degree in Finance & Accounting or related areas, additional accounting certification would be an advantage (ACCA, CIMA, others).
  • Advanced knowledge of MF Office applications including Outlook, Excel, Word, PowerPoint.
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